Shipping & Return Policy
We strive to provide the highest levels of service to our customers, below is an outline of information for your reference on our shipping, return & refund policies.
DOMESTIC SHIPPING POLICY
We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered on www.lenosgarage.com will then be processed (pending credit card approval) and shipped out from our distribution center. Our goal is to to achieve a 100% fill rate on all orders within 48 hours or the order being placed (Mon - Fri). However, items for sale are subject to backorder based on demand & seasonality. If an item or items purchased are on backorder, we will hold the shipment until the order can be shipped in full. If you prefer, we can split the items on your order and ship them separately as they become available.
We ship via United States Postal Service or FedEx to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Standard shipping service levels typically take 3 - 9 business days to transit. We offer expedited shipping options for next day and 2-day service.
Orders ship as a group and according to the longest product lead time. For example, an order including a product with a one day lead time and a product with a one week lead time will ship in one week.
Typically, orders placed on Friday after 4 PM PST will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for verification, a member of our Customer Service will contact you.
We currently do not process orders over the weekend and on holidays. Orders shipped via USPS may arrive on Saturday (post office discretion), but all other methods of shipment do not offer delivery on Saturday or Sunday.
International orders ship as a group and according to the longest product lead time. For example, an order including a product with a one day lead time and a product with a one week lead time will ship in one week.
We ship worldwide via United States Postal Service (USPS). Customs and other import duties/fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to remit payment of import fees may result in the abandonment of the shipment and will result in the forfeiting of refund and replacement options. Shipping times may vary based on the shipping location. Please note that we are unable to offer expedited shipping to our international customers at this time.
WARRANTY & LIMITATION OF LIABILITY
If there is a defect in a Leno’s Garage product, your exclusive remedy shall be product replacement or refund of the purchase price. JLG AVC MAKES NO OTHER WARRANTIES OR CONDITIONS INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. There are many factors beyond Leno’s Garage control that are uniquely within the user’s specific knowledge and control. User is solely responsible for evaluating the product and determining whether it is a suitable fit for their particular application. Leno's Garage will not be liable for any indirect, special or consequential damage related to the use of this product. SDS, ADDITIONAL PRODUCT SAFETY AND HEALTH INFORMATION: P.O. Box 7458, Burbank, CA 91510 www.lenosgarage.com.
RETURNS & EXCHANGES
If you are not satisfied with your order within the first 30 days of receiving your product, simply return it to us in like-new condition and we will gladly accept it for a return or exchange. Shipping fees are non-refundable.
Please include the purchaser's name and order number with your returned or exchanged product. We suggest using a shipping service with a tracking number.
If you received your item as a gift, please include any information you have - the order number, the name or email of the person who ordered the gift, etc - and we will make sure you are taken care of.
Products for return or exchange should be sent to the following address:
11450 Markon Dr.
Garden Grove, CA 92841
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible for return.
Please note that domestic & international customers are responsible for the cost of shipping returned or exchanged items to Leno's Garage.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Only regular priced items may be refunded, unfortunately sale and/or clearance items cannot be refunded.
Leno's Garage reserves the right to change, amend or redact any portion of these policies at any time for any reason.